The Criminal Justice Branch’s policy entitled Complaints and Enquiries Relating to Specific Prosecutions applies to complaints made concerning prosecutions conducted by the Branch, including the conduct of Crown Counsel.

Complaints regarding specific prosecutions, and requests for further information about the Branch’s complaint process, should be directed to the Administrative Crown Counsel in the office responsible for the prosecution. The first step in the process would be to reach out to the crown’s office that is handling your case.

Complaints about RCMP officers can be made to the Civilian Review and Complaints Commission (CRCC). The Commission is an independent agency established to investigate complaints made by victims of crime and the public about the conduct of RCMP members. Please see the CRCC website (www.crcc-ccetp.gc.ca) for more information.

There are 13 independent police departments in B.C. Visit www.gov.bc.ca for a list of independent police departments. The Office of the Police Complaint Commissioner (OPCC) oversees complaints about police officers employed by independent police departments. Please see the OPCC website (www.opcc.bc.ca) for further information.

For complaints about B.C. Corrections Branch (bail supervisors, probation officers, and correctional officers), victims can speak to the person in charge (e.g., the warden of the correctional facility, the local probation office manager, or the regional probation manager).

See the online directory to find the location and contact information of correctional facilities and probation offices.

If the complaint is not resolved, victims can contact the Investigation and Standards Office (ISO) which is independent of B.C. Corrections. For more information on the ISO office please visit www.gov.bc.ca

For complaints about the Court Services Branch, including Court registry staff and sheriff services, victims can speak to the local field office manager. A list of court services locations is available online on the Ministry of Justice Website at https://rb.gy/sl76w

The Ministry of Children and Family Development provides youth justice services including youth probation officers, youth custody services and youth forensic psychiatric services.

For complaints about youth justice staff, victims can contact the local Ministry of Children and Family Development office (toll-free: 1-877-387-7027) and ask to speak to a complaints specialist. The complaints process is set out on the Ministry of Children and Family Development website.

Victims can speak to the victim services worker’s supervisor. Please visit https://rb.gy/z8ckg for a directory of programs.

If the complaint is not resolved, victims can contact the Community Safety and Crime Prevention Branch, Ministry of Public Safety and Solicitor General at 604-660-5199 or victimservices@gov.bc.ca and ask to speak to the program manager responsible for the victim service program. There is a complaints resolution process to address victim complaints.

For complaints about ministry-operated programs, victims can speak to the individual’s supervisor.

If the complaint is not resolved, victims can speak to the program director by contacting the Community Safety and Crime Prevention Branch, Ministry of Public Safety and Solicitor General at 604-660-5199 or victimservices@gov.bc.ca